ronova Casino & Sportsbook Terms

Account eligibility and opening conditions on ronova

To open a ronova account, you must be at least 18 years old and provide accurate personal information: your full name, email address, phone number, and a government-issued ID. We conduct Know-Your-Customer (KYC) verification to confirm your identity and establish your eligibility. Our verification team reviews submitted documents within our standard processing window—typically same-day for complete submissions.

We reserve the right to refuse account opening or to close an account if we detect fraudulent information, duplicate registrations, or activity that breaches our terms. If your account is closed due to policy violation, we will return your remaining balance to your linked payment method within our standard withdrawal window, minus any outstanding disputes or chargebacks.

Deposits and withdrawals on ronova

We accept deposits via nine payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, or e-wallet. Deposits land in your ronova balance after your payment completes and passes our verification checks. Timeframes vary by payment method (typically subject to bank settlement) and are published on your deposit page.

Withdrawal requests are processed to your source payment method. If you deposit via mobile banking from a local payment account, your withdrawal will return to that same online payment account. We do not promise subject to verification; instead, we process requests within our standard review window, typically 1–2 business days. During this window, we verify your account history, check for anomalies, and confirm withdrawal destination details.

We may decline a withdrawal if we detect suspicious account activity, if your account balance includes disputed transactions, or if we need additional verification. In such cases, we will notify you through your ronova account dashboard and provide clear next steps.

Our ronova bonus and promotional policy

We offer welcome bonuses and periodic promotions to our users. Bonus terms vary by offer and are published in your account dashboard before you claim them. Any bonus we provide is subject to conditions: wagering requirements (if stated), game eligibility restrictions, expiry dates, and minimum-deposit minimums. We do not guarantee bonus availability or renewal.

We reserve the right to modify or withdraw any promotion at any time. If we suspect bonus abuse—such as rapid deposits and withdrawals designed to extract bonus value without genuine play, or collusion with other accounts—we may cancel the bonus and close the account. Users forfeiting bonuses due to policy violation do not receive compensation.

ronova terms exist to ensure fair play, secure accounts, and transparent transactions across Liga 1 markets, live-dealer tables, and all our offerings.

Market rules and settlement on ronova

We offer markets across Liga 1, Piala AFF, Champions League, live-dealer games, and Esports tournaments. Each market carries specific rules published before you place a prediction. We settle markets based on official results from the relevant governing body—the league operator, tournament organizer, or game provider.

If a market is voided (for example, a match is postponed or abandoned before reaching a certain condition), we return stakes to your balance. If we are unable to determine a definitive result, we may void the market or settle it as a push. Disputes about market settlement are escalated to our support team, which will review official documentation and notify you of our decision within our standard response window.

Account security and your responsibility

We apply industry-standard encryption to protect your account data and payment details. However, you are responsible for keeping your ronova login credentials confidential. We will not hold you liable for unauthorized access if you share your password, use public networks without a VPN, or fail to log out on shared devices.

If you suspect unauthorized access to your ronova account, contact our support team immediately. We will ask you to re-verify your identity using KYC documents before we process account recovery. Account recovery typically takes 1–2 business days, though we make no time guarantees.

Dispute resolution and our ronova support channels

If you dispute a transaction, a market settlement, or any other aspect of your ronova account, contact our support team. We maintain multiple channels: live chat (Monday–Friday, 09:00–18:00 WIB), email (24/7, with a target response time of 24 hours), and in-app messaging. Provide your account ID, transaction details, and a clear description of your dispute.

We will investigate your dispute and respond within our standard window. If we cannot resolve the matter to your satisfaction, we will provide a formal written explanation of our decision. We do not offer escalation to an external arbiter; all disputes are settled internally under our terms.

• 1
  Submit your dispute to ronova supportStep 1

  Provide account ID, transaction details, and a clear description via live chat, email, or in-app messaging.

• 2
  We investigate and respondStep 2

  Our team reviews your case and notifies you of our decision within our standard window.

• 3
  Final resolution and documentationStep 3

  We provide a formal written explanation if requested. All disputes are resolved internally under our terms.

Jurisdiction and legal notices on ronova

Our ronova services are available only where local law permits online gaming and sportsbook activity. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

We operate a platform accessible from various regions, including Jakarta, Surabaya, Bandung, and Medan. Access from these cities does not imply licensing or authorization within those jurisdictions; instead, we rely on each user to ensure their access is lawful under their local regulations. If we detect activity that violates local law or our terms, we reserve the right to suspend or terminate your account.

We collect and process personal data (name, email, phone, payment details, transaction history) to operate your ronova account, verify your identity, process deposits and withdrawals, and investigate disputes. We retain this data for as long as your account is active, plus additional periods required by applicable law. Our full data handling practices are detailed in our Privacy Policy

Changes to our ronova terms

We may update these terms at any time. We will notify you of material changes by posting a notice in your ronova account dashboard. Continued use of our platform after a notice constitutes your acceptance of the updated terms. If you do not agree with changes, you may close your account and request a withdrawal of your remaining balance.

For questions about our terms, contact our support team through live chat, email, or in-app messaging. We are available Monday–Friday 09:00–18:00 WIB for live chat; email and in-app support run 24/7 with a target response time of 24 hours.

These terms, along with our Privacy Policy and Legal Noticeform the complete agreement between you and ronova. Any provision of these terms that is found to be unenforceable shall be severed, and the remainder shall continue in full force.