ronova Casino & Sportsbook FAQ
We at ronova receive questions across account setup, payment methods, game offerings, and account security. Users also ask about service availability, legal jurisdiction, and support contact options. This page answers the most common questions so you can resolve issues without waiting for live chat or email.
If your question is not covered here, reach out to our support team through live chat (Monday–Friday 09:00–18:00 WIB), email (24/7), or in-app messaging. For detailed information about our legal status, service availability, and jurisdiction restrictions, see our Legal notice and Terms & Conditions
This FAQ covers typical user scenarios: account creation and recovery, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers (e-wallet, mobile banking, local payment, online payment), ronova's football and live-dealer offerings, and account security practices. Answers describe our standard procedures; individual cases may require personal review by our verification team.
FAQ topics
- Account and registrationhow to create an account, reset passwords, verify your identity, and recover access
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and account funding options
- Markets and gamesfootball betting (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports markets
- Support and account controlscontacting our team, account security, and jurisdiction restrictions
Inside your ronova account, you can update your email, phone number, and password at any time from the settings menu. You can also review your transaction history, deposit and withdrawal records, and account status. We provide username and email recovery, account history search, and dispute tools for transactions.
If you wish to close your account permanently, contact our support team. We will deactivate your account and process any remaining balance to your source payment method within our standard window. Closed accounts cannot be reopened; you will need to create a new account if you wish to return to ronova later.
ronova services are available only in jurisdictions where online gaming and wagering are permitted by applicable local law. We do not claim licensing or authorization in any specific country. Service availability varies by region, including Jakarta, Surabaya, Bandung, and Medan. Users are responsible for verifying that access and use of ronova comply with the laws of their own jurisdiction.
If you are unsure whether ronova is available where you are located, contact our support team for clarification before creating an account. We maintain this policy to comply with applicable regulations in supported jurisdictions.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on ronova, log in to your account and select "Deposit" from the menu. Choose your preferred payment method from the list. The system will display a QR code or transfer details. Scan the code or open your payment app and complete the transfer. Your ronova balance updates once the payment app confirms the transaction, typically within seconds to a few minutes.
Each payment method has its own transaction limits set by the payment provider. If your deposit is declined, check that you have sufficient balance in your payment account and that your payment app is not temporarily restricted. Contact our support team if the issue persists; they will investigate and advise next steps.
Yes, ronova accepts direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you select "Bank Transfer" during deposit, the system displays a unique virtual account number linked to your ronova account. Transfer your funds to this account using your bank's app or branch. Your balance updates once your bank confirms the transfer, typically within 1–4 hours depending on bank processing time.
Do not transfer to a shared account number; always use the unique account number provided in your deposit screen. Funds sent to incorrect accounts may not reach ronova and cannot be recovered. If you transfer funds by mistake, contact our support team immediately with your bank statement and transaction details for investigation.
ronova may offer welcome promotions for new verified accounts. These offers vary and are subject to terms and conditions. Specific offer amounts and details are displayed in your account dashboard once you complete KYC verification. To view current offers, log in to ronova or contact our support team.
All welcome offers require account verification via government ID and proof of address. Some offers include wagering requirements or expiry dates. Read the full terms before accepting any offer. If you have questions about offer eligibility or terms, our support team can provide clarification.
Markets and games
ronova offers sportsbook markets across Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other major tournaments. We also cover esports events (Mobile Legends, Free Fire, PUBG Mobile) and live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger). Market availability and odds vary by event and region.
To view current markets, log in to ronova and browse the sportsbook section. Markets are updated regularly during the football season and during major tournament events. If a market you are looking for is not listed, contact our support team; they can advise whether the market is available or when it may be added.
Support and account security
To contact ronova support, use one of three channels: live chat (available Monday–Friday 09:00–18:00 WIB), email (available 24/7), or in-app messaging (available 24/7). For immediate assistance during business hours, live chat is fastest. For detailed issues requiring documentation, email allows you to attach files like transaction receipts or account statements.
When you contact support, provide your ronova username or email address and a clear description of your issue. Include transaction IDs, dates, or account details if relevant. Our support team will respond within our standard window. For account security issues or unauthorized access claims, we will ask you to verify your identity using government ID and proof of address before proceeding.