ronova Jurisdiction Notice

Service availability and jurisdiction restrictions on ronova

ronova services are available only in jurisdictions where online gaming is permitted by applicable local law. We do not operate in jurisdictions where online wagering is prohibited. Each user is solely responsible for verifying that their access and use of ronova comply with the laws of their own jurisdiction, including any national, regional, or local restrictions on online gaming.

We operate a platform accessible from various regions, including Jakarta, Surabaya, Bandung, and Medan. Access from these cities does not imply that ronova is licensed, authorized, or regulated within those jurisdictions. Instead, we rely on each user to ensure their access is lawful under their local regulations. If we detect activity that violates local law or our terms, we reserve the right to suspend or terminate your account without notice.

Account eligibility and user responsibility on ronova

To open a ronova account, you must be at least 18 years old and legally permitted to access online gaming services in your jurisdiction. By creating an account, you represent and warrant that you are of legal age and that your access and use comply with all applicable laws in your jurisdiction.

We conduct Know-Your-Customer (KYC) verification to confirm your identity and establish your eligibility. During verification, we collect your government ID, proof of address, and other personal information. We use this information to verify your identity, prevent fraud, and comply with regulations in supported jurisdictions. If we cannot verify your identity or if we detect that you are accessing ronova from a prohibited jurisdiction, we will close your account and return your balance to your linked payment method.

You are responsible for understanding and complying with all laws applicable to your jurisdiction. ronova is not responsible for any legal consequences arising from your use of our platform in violation of local law. If you are unsure whether ronova is available in your jurisdiction, do not create an account. Instead, contact our support team for clarification.

Payment methods and regional restrictions on ronova

We accept deposits via nine payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, or e-wallet. These payment methods are available in supported jurisdictions. If your payment method is blocked or if your bank declines a transaction, this may indicate that online gaming is restricted in your jurisdiction. In such cases, we recommend contacting your bank or local financial regulator for clarification.

We do not process payments from users in prohibited jurisdictions. If we detect that a deposit originates from a restricted jurisdiction, we will decline the transaction and return funds to your source payment method. We do not charge fees for declined transactions; any costs are set by your payment provider.

ronova operates only where local law permits. Every user bears responsibility for verifying compliance with their own jurisdiction's regulations.

Data protection and privacy on ronova

We collect and process personal data—name, email, phone number, government ID, proof of address, payment details, and transaction history—to operate your ronova account, verify your identity, process deposits and withdrawals, and investigate disputes. Our data handling practices comply with applicable data protection laws in supported jurisdictions.

We retain personal information for as long as your account is active, plus additional periods required by applicable law. Government ID and proof of address documents are typically retained for 7 years after account closure for compliance purposes. We do not sell or share your data with third parties outside our operational and compliance requirements. For full details on how we handle your data, see our Privacy Policy

Dispute resolution and legal inquiries on ronova

If you have a dispute with ronova, contact our support team through live chat (Monday–Friday 09:00–18:00 WIB), email (24/7), or in-app messaging. We will investigate your dispute and respond within our standard window. All disputes are resolved internally under our Terms & Conditionswe do not offer escalation to an external arbiter.

If you have legal questions about ronova's jurisdiction status, licensing, or compliance, contact our support team. We will provide a written response explaining our legal position and service availability in your jurisdiction. If you believe ronova is operating illegally in your jurisdiction, you may report this to your local financial regulator or gaming authority.

Summary: ronova jurisdiction and user responsibility

ronova is an online gaming platform available only in jurisdictions where local law permits. We do not claim licensing or authorization in any specific country. Users are solely responsible for verifying that their access and use comply with the laws of their own jurisdiction. If you are unsure whether ronova is available where you are located, do not create an account—contact our support team instead.

We conduct KYC verification to confirm your identity and establish your eligibility. We accept deposits via QRIS, e-wallet, mobile banking, local payment, and bank transfers from online payment, e-wallet, mobile banking, and local payment. We process withdrawals to your source payment method within our standard review window. All personal data is handled according to our Privacy Policy and applicable data protection laws.

For questions about service availability, jurisdiction restrictions, or legal compliance, contact our support team through live chat (Monday–Friday 09:00–18:00 WIB), email (24/7), or in-app messaging. We will provide clear guidance on whether ronova is available in your jurisdiction and what steps you should take if you have concerns about legal compliance.