ronovaPrivacy Policy

This page describes what we collect when you use ronova and how we keep that data protected. We collect your personal information—name, email, phone number, government ID, proof of address—during account creation and verification. We use this information to verify your identity, process deposits and withdrawals, and comply with regulations in supported jurisdictions. We do not sell or share your data with third parties outside our operational and compliance requirements.

Our servers may sit outside your jurisdiction; data transfers are encrypted. We retain documents for periods set by local law, then delete them securely. You have rights to access, correct, or request deletion of your data subject to legal holds. This policy applies to all ronova services—sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports offerings.

Our privacy practices comply with applicable data protection laws in supported jurisdictions. If you have questions about your data or our practices, contact our support team through live chat (Monday–Friday 09:00–18:00 WIB), email (24/7), or in-app messaging.

What data we collect and how we use it

We collect data in two categories: information you provide directly, and information we collect through your account activity.

Direct information collection on ronova

When you create a ronova account, we ask for your name, email address, and phone number. During verification, we collect a photo of your government ID and proof of address (utility bill, rental agreement, or bank statement). We collect this information to verify your identity, prevent fraud, and comply with know-your-customer (KYC) regulations.

When you deposit funds via QRIS, e-wallet, mobile banking, local payment, or bank transfer, we record the payment method, transaction amount, timestamp, and settlement status. We retain this information for accounting and dispute resolution. When you request a withdrawal, we confirm your destination payment method matches your deposit source and verify the destination account is in your name.

We never store your password in plain text

Your ronova password is hashed before storage. We cannot retrieve or reset it ourselves—only you can reset it through your account settings or our account recovery process.

Activity data collected on ronova

We log your account activity: login times, IP addresses, device types, browser versions, and session duration. We record your market selections, game sessions, spin counts, and settlement outcomes. We track your support interactions—live chat transcripts, email subject lines, and resolution timestamps. This data helps us detect fraud, debug technical issues, and improve our platform.

We use cookies and similar tracking technologies to remember your login state, language preference, and recent market selections. Cookies remain on your device until you clear them; session cookies expire when you log out. We do not use cookies to track you across other websites.

Third-party processors and data sharing

We share your data with third parties only where necessary for operations and compliance:

  • Payment processors: online payment aggregators, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) receive your transaction details to process deposits and withdrawals.
  • Verification vendors: Third-party KYC services may process your government ID and proof of address to verify your identity.
  • Compliance and regulatory bodies: Where required by law, we disclose account information to tax authorities, financial intelligence units, or law enforcement in supported jurisdictions.
  • Fraud detection services: We may share anonymized transaction patterns with fraud detection partners to identify and prevent unauthorized access.

We do not sell your personal information to marketers, data brokers, or advertisers. We do not share your data with affiliates outside our operational needs. All third-party processors are bound by confidentiality agreements and process data only as we direct.

Your privacy rights and data retention on ronova

Data retention and deletion

We retain your personal information for the duration of your ronova account and for periods required by law afterward. Government ID and proof of address documents are deleted after periods set by local data protection regulations—typically 7 years after account closure for compliance purposes. Transaction records (deposits, withdrawals, market activity) are retained for 7 years for accounting and dispute resolution.

If you close your ronova account, we mark it as inactive and delete personal data after the retention period unless legal holds apply. If you request data deletion before closure, we will deny the request if it conflicts with legal retention requirements, but we will confirm which data cannot be deleted and why.

Your rights regarding your data

Subject to local data protection law, you have the right to:

  • Access your data: Request a copy of all personal information we hold about you.
  • Correct your data: Update inaccurate or incomplete information in your ronova account settings.
  • Request deletion: Ask us to delete your data, subject to legal retention requirements.
  • Restrict processing: Ask us to limit how we use your data for specific purposes.
  • Withdraw consent: Opt out of non-essential data processing (e.g., marketing cookies).

To exercise these rights, contact our support team through live chat, email, or in-app messaging. We will respond within timeframes set by local law (typically 30 days). We may request additional verification to confirm your identity before fulfilling your request.

We at ronova treat your privacy as a baseline operational requirement, not an afterthought. Every data practice is documented, limited, and subject to your rights.

ronova editorial team

International data transfers and server location

Our ronova servers may be located in jurisdictions outside Indonesia. When your data travels between your device and our servers, or between our data centers, it is encrypted in transit using industry-standard protocols. We do not transfer data to countries with inadequate data protection unless we have appropriate safeguards (e.g., standard contractual clauses) in place.

If you access ronova from Jakarta, Surabaya, Bandung, or Medan, your data may be processed on servers outside your jurisdiction. By using ronova, you consent to this international transfer subject to the protections described in this policy.

Cookies and tracking technologies

We use cookies for functional purposes: maintaining your login session, remembering your language preference, and tracking your market browsing within ronova. Session cookies expire when you log out. Persistent cookies remain until you clear your browser cache or disable cookies in your settings.

We do not use tracking pixels or third-party analytics cookies that follow you across other websites. We do not use cookies for behavioral profiling or targeted advertising. You can disable cookies in your browser settings, but this may limit ronova functionality (e.g., you may be logged out more frequently).

Policy updates and contact

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes by email or in-app message. Your continued use of ronova after updates constitutes acceptance of the revised policy.

If you have questions about our privacy practices, or if you believe we have misused your data, contact our support team through live chat (Monday–Friday 09:00–18:00 WIB), email (24/7), or in-app messaging. We will investigate and respond within timeframes set by local law.

ronova services are available only where local law permits. This privacy policy applies to your use of ronova in supported jurisdictions. We do not offer our services in jurisdictions where online gaming is prohibited by local law.

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